IT Desktop Support Technician

Job Description

Job Description

This position will require access to ITAR and / or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such information

General Description :

The IT Support Technician is an hourly, position reporting to the Information Technology & Systems Manager. The IT Support Technician is responsible for support, installation and testing of computer systems, peripherals, mobile devices, 2FA and telecommunication devices in a networked environment. The IT Support Technician will interact with application software, operating systems and hardware to diagnose and resolve issues. The IT Support Technician will be responsible for upkeep of the company intranet. The position requires good analytical and technical skills. The IT Support Technician interacts with people in all levels of the organization; therefore good communication skills are also required.

Primary Responsibilities :

• End user support / help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity
• Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices
• Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices.
• Generate and maintain user documentation, as required
• Maintain assigned and unassigned hardware inventory
• Maintain company intranet site and contents
• Perform other duties as assigned
• Overtime may be required on occasion

Education and Experience Requirements :

Specific Tasks and Focus Areas :

Provide orientation and guidance to users on how to operate new computer equipment, mobile devices, 2FA and telecommunication devices

Set up desktop computers / laptops and necessary peripheral devices

Troubleshoot and resolve issues that are above end-user level

Create user guides and reference guides for procedures

Maintain current IT inventory with additions / changes / retirement of assigned and unassigned hardware including user and installed software licenses (if applicable)

Post current files to the company intranet

“ AA / EOE / W / M / Vet / Disable ”

R.E. Darling Co., Inc. is an equal opportunity employer. All qualified applicants will receive consideration of employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as protected veteran, among other things, or status as qualified individual with disability.