Director of Technical Sales Support and Implementations - Remote

Director of Technical Sales Support and Implementations

Our work matters. We help people get the medicine they need to feel better and live well. It fuels our passion and drives every decision we make. We are seeking a dynamic and strategic IT leader with strong technical aptitude and proven experience in customer relationship management to drive growth and ensure successful customer implementations. This role is a key member of the IT management team and plays a critical part in shaping the overall information technology strategy, workforce planning, organizational development, project execution, and service delivery. The director of technical sales and implementation support is a customer-facing role that leads the teams responsible for supporting the sales and client implementation processes with technical ability and managing the successful delivery of complex solutions for clients during implementations. This role bridges sales, implementation, and information technology organizations, ensuring promises made during the sales and implementation cycle are technically workable, aligned to prime standards, implemented effectively, and reusable across clients. This includes providing high-level oversight within the sales and implementation processes, client implementation project technical leadership, coordination, escalation management, deployment, and transitioning ongoing technical support of the technical account management team. As director, you will lead teams responsible for technical sales and client implementation support. You will oversee roles that provide product and technical solution expertise throughout the client engagement lifecyclefrom initial sales discussions through successful implementation.

Responsibilities

In alignment with the needs of sales and cross-prime implementation organizations, set the technical sales and implementation vision and develop technology strategies to support long-term growth and sustainability, leveraging company strategy as well as industry trends and best practices. Develops and executes strategic plans and operating models driving continuous improvement in practices. Recruit, mentor, and lead high-performing team of technical sales solution consultants and technical implementation leads. This includes setting performance metrics and career development plans and guiding the team that leads the definition and management of technical sales support playbooks, talk tracks, and training programs to ensure the team has the business and technical fluency to succeed. Provide thought leadership, consulting and clear technical direction to teams during sales pursuits, articulating primes products technical value and delivering compelling demonstrations and presentations to client technical and executive audience. Accountable for the enablement of successful delivery client implementation projects across the enterprise, works across IT teams to gain alignment and commitment for the delivery and ongoing maintenance of solutions, and serves as an escalation point to resolve conflicts and manage customer expectations. Position primes integration standards as the recommended foundation for APIs, file exchange, data exchange, and reporting. Advocate for their adherence to industry standards, interoperability and long-term efficiency. Ensure all technical commitments made during the pre-sales and contracting process adhere to prime standards or documented as customization requirements and included in the cost models and project plans. Supports primes project tools and methodologies and ensures solution delivery follows corporate policies and best practices. Identity opportunities for primes IT organization to streamline client implementations via process efficiencies, new tools, new practices and automation. Establish and maintain strong relationships with product, marketing, sales, client implementation, and key enterprise counterparts, vendors, and technology stakeholders; influence all levels of business and IT staff within the sales and implementation process to ensure organization understands business priorities and achieves business outcomes. Assesses the competitive landscape, market trends, ensuring technical product strategies and sales approaches remain relevant, and designing and developing market-facing processes and solutions. Lead assigned team in the management of project delivery, resource planning and sourcing, employee development, and budget management. Secure supplies, tools, professional development opportunities, and working environment needs of department. Prepare department plans, focus departmental priorities, resolve issues of conflicting priorities, develop and execute the department workforce strategy. Identify knowledge, practice gaps, and evolve sales and implementation competencies, skills, and materials. Coordinates, reviews, and improves IT and architecture client RFP responses to ensure quality, timeliness, and consistency with go-to market solutions and the needs of the client. Other duties as assigned.

Minimum Qualifications

Bachelors degree in information systems or related area of study, or equivalent combination of education and / or relevant work experience; high school diploma or GED equivalent required. 8 years of relevant work experience in wide range of IT-related roles with exposure to variety of technologies and applications. 5 years of people management experience with client-facing experience, including but not limited to customer service, technical presales, client solution implementation, and / or technical account management leadership. Excellent interpersonal, presentation, and negotiation skills. Must be able to articulate complex solutions to both technical and non-technical audiences, from engineers to executives. Solid background in solution-based selling and the ability to design go-to-market initiatives. Ability to travel up to 30% of time. Must be eligible to work in the United States without need for work visa or residency sponsorship.

Additional Qualifications

Excellent executive presence, leadership and people skills. Excellent verbal and written communication skills, including the ability to present complex material to audiences in plain language. Excellent problem solving and business analysis skills. Ability to multi-task, manage projects, set priorities, and meet deadlines. Ability to work as collaborator, comfortable with fast paced, changing environment and ambiguity. Strong technical understanding of the companys products and services, as well as broader industry and technology landscape, is essential. Proven ability to lead, manage, and mentor technical sales and implementation teams. Must possess strong leadership, people management, and motivational skills to effectively manage and empower technical teams. Capacity to develop and execute long-term strategies for technical sales and implementation support functions.

Preferred Qualifications

PBM / healthcare / regulated market company experience. Previous experience interfacing with executive level of leadership. Experience working with large systems integrators. Advanced degree or certifications.