Client Relations Specialist

Client Relations Specialist

ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site.

Essential Duties & Responsibilities :

• Produces high quality deliverables for clients to meet deadlines.
• Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
• Organizes all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
• Ensures that all equipment is properly maintained and upgraded.
• Recommends new acquisitions that will increase productivity.
• Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
• Escalates all open helpdesk tickets daily.
• Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
• Reviews and keeps the Client Relations Operations Manuals updated.
• Communicates on a regular basis with the Client Relations District Manager regarding client and staff concerns.
• Manages inventory and organizes supplies.

Education, Experience & Skills Required :