Service Billing Coordinator

JOB SUMMARY & SCOPE :

Will collaborate closely with our Field Service Team, Sales Team, Sales Administration, and Accounting Team to deliver comprehensive management and administrative support to our customers. This pivotal role involves resolving all order-related issues with precision, enhancing customer satisfaction, and contributing to the retention and growth of accounts and territories. Demonstrating an unwavering commitment to detail, you will ensure error-free work and swiftly identify any discrepancies and their underlying causes. Upholding a courteous and professional demeanor, with a customer-first attitude, is paramount. Proficiency in time management and organizational prowess will enable you to effectively prioritize multiple projects, ensuring seamless operations and client satisfaction.

KEY ACCOUNTABILITIES :

• Provide responsive service while administering client solutions support. Be a problem solver. Provide recommendations and options to help solve problems. Managing the flow of actions to resolve issues that escalate that impact the entire requirements of the order from purchasing, delivery, installation schedule, invoicing, and acceptance.
• Establish collaborative and positive relationships with our internal team and customers by understanding their needs.
• Demonstrate knowledge of company’s products and services. (Training will be provided.)
• Aid in processing shipping claims for lost or damaged cargo.
• Assist in research and defining appropriate action for specific invoice cases as presented to the Client Solutions team.
• Collaborate with the accounting team as needed to problem-solve and provide required information required to properly account for unearned revenue on maintenance contracts, including TST Partners and Depot Contracts.
• Respond to inquiries which include : Invoice discrepancies, including credit / rebills / invoice errors / price adjustments. Time & Maintenance (T&M) Credits and rebills. Return ordering and replacement processing. Demo Ordering Processing and Demo Returns.

EDUCATION + EXPERIENCE + KEY TRAITS :

TYPICAL PERFORMANCE TARGETS :

LANGUAGE SKILLS :

SUPERVISION :

DECISION MAKING + REASONING :

WORKING RELATIONSHIPS :

About Peak Technologies :

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.