Service Team Member

Join El Pollo Loco

Looking for an amazing career? Come join El Pollo Loco (that's "Po-yo", not Po-lo!) We're not just wrapping burritos; we're rolling out opportunities. Get ready to spice up your customers' day and serve up smiles. Do you have the fire? Apply today!

We offer eligible employees the following benefits/perks:

• Competitive pay (we start at $20 per hour!)
• No late-night hours
• Meal discounts
• Excellent career growth potential (we promote from within)
• Flexible scheduling: Full-time or part-time hours
• Medical + dental + vision insurance + flexible spending account *
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Paid sick time
• Employee assistance programs
• Discounts on theme parks, movie tickets, sports events, hotels and more...

*Eligibility is based on the number of average hours worked per week within a 12-month period.

Position Purpose

The service team member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

Essential Duties and Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Apply suggestive selling techniques to complete the customer experience and increase sales.
• Handle payment and cash transactions accurately and professionally, scrupulously following all El Pollo Loco cash handling policies and procedures.
• Diligently follow all food safety, food rotation, and sanitation policies and procedures in order to maintain a safe/healthy environment.
• Clean and replenish beverage stations, assist with dish washing, food/product inventory and rotation.
• Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots, using approved EPL policies and procedures, including PPE.
• Continuously scan the floors for debris and water, and promptly clean to prevent hazards.
• Ensure all paper and disposable items are well stocked and available for customers.
• Welcome customer feedback and address any comments or concerns they may have in a positive and supportive manner without ever escalating a situation and seeking managerial support as needed.
• Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
• Perform other duties as assigned by management to support restaurant operations.

Qualifications Education, Experience, License/Certifications

To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.

Certifications

Obtain food handler certification promptly upon hire, adhering to EPL policy and state regulations.

Education/Work Experience

Previous experience in customer service or food service is preferred but not required.

Knowledge, Skills, and Abilities

• Willingness to participate in cross-training opportunities to develop skills in other areas of the restaurant as needed.
• Enthusiastic and positive demeanor, with a genuine passion for providing exceptional customer service.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong communication, attention to detail, and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work various shifts, including weekends and holidays.
• Demonstrated reliability and punctuality, with a commitment to meeting scheduled work shifts and assignments.
• Willingness to learn and adapt to changing procedures and protocols.
• Commitment to upholding company values and standards of excellence in customer service.

Physical Demands

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be provided to qualified individuals to enable them to perform the essential functions of their job.

• Regularly stands, talks, hears, uses close and distance vision, tastes, or smells.
• Repetitively reaches, handles, feels, and/or grasps objects with hands.
• Occasionally bends, stoops, kneels, crouches, and/or crawls.
• May lift objects weighing up to 40 lbs.
• Regularly exposed to noise; occasionally exposed to heat, burn hazards, and/or wet surfaces.
• The position may be exposed to certain cleaning chemicals in the performance of their job.

Our Company

In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo. Over the past four decades, we have grown to more than 490 restaurants (and counting!) across 7 states, becoming an L.A. mainstay and cultural benchmark along the way.