Director, Patient Services Operations, Rare Hematology and Nephrology

Director, Patient Services Operations, Rare Hematology / Nephrology

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

This is what you will do :

The Director, Patient Services Operations, Rare Hematology / Nephrology plans, directs, supervises, and evaluates all aspects of the Rare Hematology / Nephrology case management team, who are called OneSource Support Specialists. This individual is a second-line people leader who ensures that the day-to-day operations are completed efficiently and in accordance with Alexion policies, SOPs, work instructions, and values. The OneSource Support Specialists are the frontline roles who provide support for rare disease patients throughout the patient journey and the Director ensures that patients receive an excellent experience. This individual supports patients, demonstrates problem-solving and critical thinking, resolves issues promptly, and executes short- and long-term goals aligned with established business objectives.

You will be responsible for :

• Leading the Rare Hematology / Nephrology patient-facing case management team, sets direction and performance standards, inspires through change and new launches, and acts as the point of contact for business partners on operational issues
• Key member of the Rare Hematology / Nephrology Patient Services Leadership Team and represents Patient Services Operations in leadership forums and portfolio cross-functional meetings, ensuring operational perspectives are embedded in strategy and execution.
• Directing case management activities and works cross-functionally to define and prioritize workflows for additional indications, increased patient volume, and evolving market dynamics (e.g., payer policy changes)
• Driving efficiency and improves case-management performance to optimize a positive patient experience, mapping operational plans into clear roles, timelines, and readiness milestones for new indications / products and emerging requests
• Ensuring all activities are compliant with internal policies and processes
• Directing the education and training of all case management staff
• Leading or designating a representative to all cross-functional Rare Hematology / Nephrology activities as applicable
• Assurance of adherence to company policies, including but not limited to compliance and pharmacovigilance.
• Using data to drive efficiency and measure case management performance in delivering services to patients
• Fostering partnerships with field leadership and other cross-functional partners to ensure effective collaboration
• Supporting the creation and implementation of new patient-centric strategies and tactics
• Ensuring quality management of the team to deliver the highest level of support to all stakeholders
• Supporting the creation and implementation of Patient Services internal controls and processes
• Cultivating an inclusive, high-performance culture that recognizes excellence, develops leaders, and strengthens engagement and retention
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to : use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.
• Role may require up to 20% domestic travel.

You will need to have :

We would prefer for you to have :

The annual base pay (or hourly rate of compensation) for this position ranges from $146,971.00 - $219,566.40. Our positions offer eligibility for various incentivesan opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives. Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.