Client Care Representative (Staff Assistant III)

Client Care Representative (Staff Assistant III)

The Sorenson Center for Clinical Excellence is seeking a Client Care Representative who will primarily support the Speech and Language service line within the Speech and Hearing Clinic. The Client Care Representative is responsible for a variety of activities related to service line operations that are primarily client-facing. This individual will work within the Speech and Language service line to serve as the first point of contact for clients seeking services. The individual will serve as a liaison between clients and the care team, assist with continued care, and aid with clinical triage to Sorenson Center clinics and community resources, as appropriate. The individual will provide some training on clinic procedures and operations to new clinicians as well as hourly employees. This can be a fast-paced job that requires multitasking. This position reports to the Center Operations Manager.

This position will follow the standard 8 : 00pm to 5 : 00pm Monday through Friday university schedule. The position is available for an immediate start.

This position is contingent upon funding. This position is eligible for excellent benefits including : 13 paid holidays, 12 days of paid leave, 12 days of sick leave per year, a 50% tuition reduction for employee and spouse, competitive health benefits packages and a generous contribution into your retirement.

Responsibilities

Client Care

• Communicate with diverse client population about healthcare services, appointments, insurance, clinic paperwork, and session payments
• Function as liaison between providers and clients to quickly address client concerns
• Communicate with external medical facilities and providers
• Submit and process referrals and prior authorizations alongside the Sorenson Center billing team
• Collect basic demographic and referral information to screen clients for program eligibility alongside clinic directors
• Coordinate interdisciplinary care and referrals within Sorenson Center service lines
• Assist with client and operational needs across other Sorenson Center service lines

Clinical Operations

Qualifications

Minimum Qualifications :

Preferred Qualifications :

Knowledge, Skills, and Abilities :

Required Documents

Along with the online application, please attach :

Advertised Salary

Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and / or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College / Department Highlights

The Emma Eccles Jones College of Education and Human Services is committed to academic excellence in research, teaching, and service activities across a wide array of education and human service fields. The college is home to eight academic departments with approximately 200 faculty who are engaged in innovative research and high-level graduate and undergraduate education. The college's programs and outreach missions are strengthened by an on-campus elementary laboratory school and five stand-alone centers, including the Sorenson Legacy Foundation Center for Clinical Excellence. Faculty, students, and staff within the college also engage with a broad range of community partners to both provide opportunities for community-engaged research projects and learning, which enhances the overall quality of education and human service programs throughout the state of Utah.

The Sorenson Legacy Foundation Center for Clinical Excellence (SCCE) provides comprehensive clinical services and applied training across the lifespan, integrating across several programs and departments. Services are provided by teams of dedicated trainees and professionals who also engage in cutting-edge research related to clinical practices and interventions. Services provided in the SCCE include : Hearing and Balance, Speech-Language, Behavioral Health (including Clinical Rehabilitation Counseling, Psychology, and Marriage and Family Therapy), Physical Therapy, and Applied Behavior Analysis services.

University Highlights

Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin,