SUPERVISOR

Job Description

Job Description

SUPERVISORS AT CHICK-FIL-A MIRA MESA ARE RESPONSIBLE FOR DAY-TO-DAY TASK MANAGEMENT OF RESTAURANT SYSTEMS, ENGAGING AND SOLVING CUSTOMER CONCERNS AND ISSUES, AND THE SUPERVISION OF TEAM MEMBER SHIFTS AND DUTIES.

Responsibilities may include but are not limited to :

• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Overseeing daily inventory needs
• Engaging and resolving customer complaints
• Owning and managing daily, weekly and monthly goals
• Managing day to day business activities, shift organization and restaurant needs
• Managing team member performance and staffing needs
• Executing catering orders and unique customer needs
• Managing Team Members follow recipes and read tickets to accurately prepare all orders.
• Managing Team members are extremely accurate with weights and measurements for all recipe items.
• Ensures that workstations are clean at all times.
• Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy / procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Requirements

Compensation & Benefits