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SUPERVISOR
SUPERVISORChick-fil-A Mira Mesa • San Diego, CA, US
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SUPERVISOR

SUPERVISOR

Chick-fil-A Mira Mesa • San Diego, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

SUPERVISORS AT CHICK-FIL-A MIRA MESA ARE RESPONSIBLE FOR DAY-TO-DAY TASK MANAGEMENT OF RESTAURANT SYSTEMS, ENGAGING AND SOLVING CUSTOMER CONCERNS AND ISSUES, AND THE SUPERVISION OF TEAM MEMBER SHIFTS AND DUTIES.

Responsibilities may include but are not limited to:

  • Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
  • Overseeing daily inventory needs
  • Engaging and resolving customer complaints
  • Owning and managing daily, weekly and monthly goals
  • Managing day to day business activities, shift organization and restaurant needs
  • Managing team member performance and staffing needs
  • Executing catering orders and unique customer needs
  • Managing Team Members follow recipes and read tickets to accurately prepare all orders.
  • Managing Team members are extremely accurate with weights and measurements for all recipe items.
  • Ensures that workstations are clean at all times.
  • Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
  • Perform any of the tasks above as needed throughout shift.
  • Addresses guest issues that may arise; consults with management regarding complex issues.
  • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
  • Communicates employee performance and policy/procedure violations to management for appropriate handling.
  • Strictly adheres to all Company policies and procedures.

Requirements

  • Minimum 18+ years old
  • Bilingual/Spanish a plus
  • Ability to work in a fast-paced environment
  • Strong people skills with a desire to serve team members
  • Strong commitment to superior customer service
  • Ability to manage team member behavioral and performance issues
  • Knowledge of computer and internet based software and hardware preferred
  • Ability to work in a team environment with shared ownership and responsibility

Compensation & Benefits

  • $16.00 per hour with overtime available
  • College scholarship opportunities
  • Free daily meal allowance while working
  • Health Insurance
  • Opportunity for Advancement
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SUPERVISOR • San Diego, CA, US

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