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Medical Support Assistant (Adv

NY StaffingSyracuse, NY, US

3 days ago

Job type

Full-time

Job description

Advanced Medical Support Assistant

The Advanced Medical Support Assistant's will be located at the Syracuse VA Medical Center. The Advanced Medical Support Assistant utilizes multiple computer applications, as well as the integrated electronic medical record system. Responsibilities Successful performance in this position requires knowledge of medical terminology, administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations / customer service. Analytical ability, judgment, discretion, and dedication to customer service are required daily to carry out the functions of this position.

Assignments at this level include but are not limited to :

Receives and relays incoming and outgoing telephone messages.
Checks patients in and out from appointments.
Schedules return to clinic orders.
Set up clinic paperwork.
Process faxes, scanning, and printing of documents.
Directs patients to other areas of the hospital.
Changes and reschedules clinics.
Greets patients when presenting.
Cancels and reschedules appointments.

The Advanced MSA contacts patients, VA Medical Center staff, and community medical staff daily. This front-line contact will affect the perception of the quality of healthcare services provided by the VA. A high degree of tact and diplomacy is required when dealing with Veterans who may have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate, and sensitive manner is essential when explaining procedures to Veterans and family members, both in person and on the phone.

When consults are in a "scheduled status", the Advanced MSA will :

Review the Vista Image Display to determine if the records have previously been received; confirm care has been received; request corresponding documentation for scheduled care; and complete outstanding consults.

The work involves discussion with patients or their representatives to collect data for administrative processing, making referrals, scheduling, coordinating and monitoring return appointments for outpatient and inpatient treatment in compliance with VHA scheduling directives and HIPPA regulations.

Other duties as assigned.

Work Schedule : Monday - Friday

Telework : Not Available

Virtual : This is not a virtual position.

Functional Statement # : 21N19A

Relocation / Recruitment Incentives : Not Authorized

Financial Disclosure Report : Not required

Requirements Conditions of Employment :

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12 / 31 / 1959.

Must be proficient in written and spoken English.

You may be required to serve a probationary period.

Subject to background / security investigation.

Selected applicants will be required to complete an online onboarding process.

Must pass pre-employment physical examination.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications : Basic Requirements :

Citizenship. Citizen of the United States.

Experience and Education. (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience / Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification. None required.

Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

Physical Requirements. See VA Directive and Handbook 5019.

English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations :

In addition to the basic requirements for employment listed in paragraph 3 above, the following education and experience criteria must be met when determining the grade of candidates.

Only applicants qualifying at the GS-6 level will be considered.

Medical Support Assistant (Advanced), GS-6 Experience. One year of experience equivalent to the GS-5 grade level.

Assignment. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and / or care in the community resources.

Recommends changes to existing clinic procedures based on current administrative guidelines.

Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.

MSAs at this level develop and / or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to :

Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.

Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.

Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

Identifies incomplete encounters and communicates findings to providers; as needed.

Assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record.

Monitors pre-appointment information and / or requirements to assure readiness for patient visit / procedure.

Manages patient systems to verify and validate accuracy and resolve issues.

Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below :

Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and / or care in the community models and patient health care portals) as it relates to access to care.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and / or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment

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Medical Support Assistant • Syracuse, NY, US