NIS Helpdesk Intern

Educational Service Unit 10 Job Description

Department : Network Information Services

Job Title : Helpdesk Intern

Education Level : High School diploma

Certification / Licensure : none required

Knowledge & Experience :

• Knowledge of basic computer hardware, including desktops, laptops, and mobile devices
• Support experience with Internet applications, computer, and network equipment.
• Familiarity with troubleshooting methods
• Understanding of the organization's goals and objectives
• Proficient in written and oral communication skills
• Basic interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Proficient documentation skills

Essential Functions of Position :

The Helpdesk Intern's role is to provide user support for support applications, hardware, and other office related equipment. This includes taking calls and responding to ticket requests both in person and remotely, assisting other technical staff with projects and tasks, troubleshooting, and updating documentation. The helpdesk intern will provide receptionist coverage for the helpdesk and will assist other department staff with technical support when needed.

Physical Requirements :

Never

Occasional

Frequent

Constant

0%

1-32%

33-66%

67%+

Standing

Walking

Sitting

Bending / Stooping

Reaching / Pushing / Pulling

Climbing

Driving

Lifting (50# max)

Carry (25 feet)

Manual Dexterity Tasks

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Responsibilities and duties assigned are at the discretion of the supervisor.