Senior Manager, CSS Enablement

Overview

Working at Atlassian : Atlassians can choose where they work – whether in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role requires you to be located in Pacific Standard Timezone.

Responsibilities

Your future team

• Partner with CSS leadership and business stakeholders to design and deliver enablement programs that strengthen team capabilities and operational effectiveness.
• Assess skills gaps across CSS and develop targeted training, resources, and learning pathways to close them.
• Manage and improve the CSS knowledge base and knowledge queues, ensuring critical information is accurate, accessible, and sustainable for BAU operations.
• Build and scale frameworks, playbooks, and processes that enable consistent onboarding, development, and support across the CSS organization.
• Establish success metrics for enablement initiatives, track adoption and impact, and use insights to continuously improve.
• Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messages for different audiences.

The ideal candidate has a strong background in learning and development, strong program management skills and the ability to simplify complex processes into clear, actionable practices. Success in this role means equipping CSS teams to adapt quickly, operate effectively, and grow the skills required to meet evolving business and customer needs.

What You'll Do

Qualifications

Your background

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. The baseline of our range is higher than the typical market range, but we hire most candidates near this baseline. Base pay within the range is determined by a candidate's skills, expertise, or experience. In the United States, three geographic pay zones apply. For this role, the current base pay ranges are :

This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com / payzones for more information on which locations are included in each pay zone, and confirm your zone with your recruiter.

Benefits & Perks

At Atlassian offers a wide range of perks and benefits designed to support you and your family and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com / perksandbenefits.

About Atlassian

At Atlassian, we are motivated by a common goal : to unleash the potential of every team. Our software products help teams around the world, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. All your information will be kept confidential according to EEO guidelines. We can provide accommodations or adjustments at any stage of the recruitment process; simply inform our Recruitment team. To learn more about our culture and hiring process, visit go.atlassian.com / crh.

Job details

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