Department Manager

Operations Leader Merchandise

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

The Operations Leader Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco's vision of "Healthier Pets. Happier People. Better World." The Operations Leader - Merchandise promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center. This leader ensures all merchandise is accurately received, priced, stocked and backroom is maintained per Petco operational standards. This leader ensures the store achieves the Petco established goals and metrics. They are responsible for training, supporting operations scheduling and supporting a high-performing team that delivers top-line sales growth, manages shrink, as well as assists in managing all aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures.

Position Responsibilities

• Utilize business acumen to measure, analyze and diagnose business trends and to utilize critical thinking skills to effectively implement business improvement plans.
• Responsible for supporting the implementation and execution of Inventory Management through training and coaching partners.
• Responsible for supporting the implementation and execution of Merchandising Management.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Responsible for the implementation and execution of Omni-Channel.
• Ensures the health, proper handling and welfare of all animals according to policies and procedures.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Ensures that the backroom and equipment is organized and maintained.
• Perform routine housekeeping tasks to maintain the store's appearance.
• Trains and develops partners on proper receiving, processing and stocking procedures.
• Abides by and implements all company policies and procedures.
• Ensures Return to Vendor and Hazardous Waste processed are managed.
• Ensures that the store is opened and / or closed in accordance with established policies and procedures.
• Accountable as Leader on Duty for supporting the guest experience, Pet Care Center execution, training, communication and maintenance.
• Train, coach, and develop Pet Care Center operations partners.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.
• Operations Leaders are expected to display and champion the Petco Leadership Expectations.

Other Essential Duties

Education and Experience

Supervisory Responsibility

Work Environment

This role is expected to provide support during key operational hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.

Contacts

This position has continuous contact with the public at the Pet Care Center and at Pet Care Center-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.