Engineering Manager (Must be based in New York)

Job Description

Job Description

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

As part of the project team in New York, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day.

You will work closely with Project Managers, Software Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers.

As an Engineering Manager, you will be responsible for managing projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope.

This role involves both technical expertise, project management, and people management skills.

Requirements :

• BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience.
• Experience with agile project management, such as scrum, kanban, post-mortems etc.
• 2+ years software engineering manager experience.
• Experience with algorithms, data structures, complexity analysis, and software design.
• Experience with one or more programming languages such as Python or Go.
• Working proficiency in verbal and written English.
• Exceptional communication and interpersonal skills

Preferred Requirements :

Main Responsibilities :

We provide a competitive salary range for this role - which is $150,000 - $200,000 - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success.

Benefits

💰 Participation in the company's employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

👨️‍👩️‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are :

Only the best

We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership

We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve

We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action

Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit

We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people

We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.