Mortgage Collections Specialist, Irving TX

Mortgage Collections Specialist - Irving, TX

Agility 360 is searching for experienced Collections Specialist that have prior Mortgage Industry experience for a contract to permanent role with our client in the DFW area. This position will be on-site in Irving, TX, Monday - Friday, shift depending on availability.

JOB SUMMARY

The Mortgage Collections Specialist will review accounts for recent activity and changes, ask probing questions to establish the borrower's ability to pay the debt, understand payment inquiries, and take steps to resolve the matter. The Mortgage Collections Specialist will need to use their ability to multitask by typing notes simultaneously while speaking to borrowers, ensuring compliant conversations and accurate call records. To ensure success, the Mortgage Collections Specialist will need to be up to date with laws, regulations, policies, and procedures related to debt collection in the Mortgage industry. System training will be sponsored by our client. The ideal candidate will possess high levels of organizational skills, as well as a passion to go above and beyond for the borrower (all while maintaining call times).

ESSENTIAL JOB FUNCTIONS

• Customer Communication -Making outbound collections calls in a professional manner while keeping and improving customer relations
• Discuss account details, answer borrower questions, and confirm contact information (payment amount, escrow changes, etc.)
• Collecting payments- efficiently provide all payment options to customers- Mail, Pay by Phone, web payments
• Identify financial hardships attributing to account delinquency and take proper action to aid the borrower.
• Negotiate payment plans as needed
• Provide prompt follow-up on payment arrangements
• Mail correspondence to encourage payment of delinquent accounts
• Make monthly outbound skip trace calls
• Maintain a record of contacts and attempted contacts as well as details of conversations and arrangements in the required systems.
• Achieve daily call goals and phone availability
• Responsible for meeting legal requirements and following internal policies
• Respond to emails in a sensible professional manner
• Adhere to federal and state debt collection laws and regulations

EDUCATION / EXPERIENCE REQUIREMENTS

Details