Vice President, Strategic Provider Operations

Vice President, Strategic Provider Operations

Full time Two Folsom, San Francisco, CA, US 94105

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple ideathat we all deserve to belong, and on our own termsis core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Vice President of Strategic Provider Operations is a critical leadership role responsible for orchestrating and governing a multi-provider outsourcing ecosystem that delivers key technology services to the enterprise. This role ensures that all Managed Service Providers (MSPs) operate under a unified framework with consistent delivery standards, performance outcomes, and strategic alignment. As the central leader overseeing provider performance, contracts, capacity, and innovation, this executive enables operational scale, efficiency, and continuous improvement across the Technology organization. This VP will focus on setting strategic direction, ensuring providers deliver Gap's strategic intent, and building / leading the teams responsible for day-to-day performance and contract management. Salary Range : $300,000 - $330,000 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

What You'll Do

Strategic Provider Governance

• Establish and lead a centralized governance model for all MSPs supporting technology services.
• Define and enforce common standards, obligations, and metrics to ensure coordinated delivery and unified outcomes across providers.
• Act as a strategic integrator of vendor services, ensuring alignment with business objectives and operational priorities.
• Develop and mature Gap's MSP management competencies across Gap's IT organization, including training, coaching, and institutionalizing best practices, so that Gap's IT leaders and teams can effectively govern, manage by outcomes, and collaborate in a multi-provider ecosystem.

Partnership and Relationship Management

Performance, Financial, and Contract Management

Capacity Management

Innovation and Continuous Improvement

Unified Outcomes and Operational Integration

Risk, Compliance, and Regulatory Management

Who You Are

Benefits at Gap Inc.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.