Field Service Tech Lifecycle Services

Job Details

Experienced

Compton CA

Full Time

$31.95 - $40.00 Hourly

Up to 25%

Swing

Skilled Labor - Trades

Description

The position of Field Service Technician II Lifecycle Services maintains diagnoses repairs services and upkeeps conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance repairs upgrades and strong customer service working on customers material handling equipment experience may include previously working on industrial equipment or similar conveyor driven systems within material handling or e-commerce. NPI is a well-established company with an amazing team of talented technicians under our Lifecycles Services group.

POSITION DUTIES :

• Quickly and efficiently resolve customer issues to maintain maximum uptime.
• Instruct and offer solutions or training to less experienced field technicians.
• Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;
• Work with support personnel to install new equipment and perform equipment upgrades
• Properly control company assets by managing parts inventory and on-site tools.
• Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
• Promptly review service updates / bulletins and take recommended action on same installation / retrofit instructions system machine schematics etc.
• Continue to enhance value to the company by staying technically current i.e. attending continuing education courses in such areas as networking and software etc.
• Respond to emergency and non-scheduled calls for service within established response time goals
• Look for new ways to improve the timeliness and quality of the level of service provided.
• Be knowledgeable in customer processes and procedures including sort plans IMB requirements etc.
• Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.

Qualifications

QUALIFICATIONS :

Required Experience :

Senior IC

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 31 - 40