Customer Tech Service Representative - 3rd shift

Customer Tech Service Representative - 3rd Shift

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The impact you'll make in this role as a Customer Tech Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by :

• Becoming a subject matter expert (SME) on Negative Pressure Wound Therapy devices
• Providing direct customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed
• Performing daily tasks to support customer / patient work order management through Field Service Representatives, UPS, or Couriers, including delivery, and service calls using an advanced routing system within assigned territory
• Collaborating with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met
• Providing effective communication to internal and external customers through the use of e-mail, phone, and text messaging system

Your skills and expertise to set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications :

In addition to the above requirements, the following are also required :

Additional qualifications that could help you succeed even further in this role include :

Work location : Remote (San Antonio, Texas preferred)

Travel : May include up to 5% domestic travel

Relocation Assistance : Not authorized.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).