Student Services Call Center - Temporary

General Description

Answer incoming phone calls for Admissions, Records & Graduation, and Student Success Advising. Answer questions, guide students to information needed using the OCCC website, refer students to appropriate department as needed.

Reports To Coordinator of Training and Quality Assurance, Student Success Advising What position(s) reports to this position? None Minimum Education / Experience Some customer service experience. Required Knowledge, Skills & Abilities Ability to work flexible and evening hours.

Demonstrated positive human relations and communication skills.

Demonstrated ability to work well one-on-one with individuals.

Basic computer literacy.

Ability to problem-solve. Physical Demands / Working Conditions 1. GENERAL PHYSICAL REQUIREMENTS :

Sedentary work : The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.

2. PHYSICAL ACTIVITIES :

This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.

This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.

This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.

This position requires the person to frequently remain in a standing and stationary position.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

3. VISUAL ACUITY :

This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS

This position performs the essential functions in an indoor office setting. Preferred Qualifications Call center experience. Required Training Work Hours Monday – Thursday 8 . – 6 .

Friday 8 . – 5 .

May be scheduled extended evening hours and / or weekends during heavy enrollment periods. Department Office of Academic Advising Job Open Date 07 / 09 / 2024 Job Close Date Open Until Filled No Posting Number Student, Work Study, Temporary_0402819 Job Duties Job Duties (Position Specific) (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the Job Duties (Duties Assignment Statement) Answers incoming phone calls.

Answers questions.

Information referral.

Utilize OCCC website for needed information.

Referral to OCCC departments for additional help. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.