Insurance Customer Service Representative

Insurance Servicing Customer Service Representative

Start Date : January 6 Training : + First 30 days fully on-site + Training Schedule : 9 : 30 AM 6 : 00 PM + Post-Training Schedule : + Hybrid : 10 : 30 AM 7 : 00 PM + Hybrid eligibility based on meeting adherence, quality, and attendance standards Important : + No time off during the first 6 weeks Responsibilities + Handle approximately 3545 inbound calls per day (average call length : 1114 minutes) + Respond to inquiries related to insurance servicing, primarily homeowners insurance + Assist borrowers, insurance agents, and financial institutions with payment and coverage questions + Navigate multiple systems to research and document calls accurately + Ensure compliance with internal and external standards + Demonstrate strong problem-solving skills and maintain professionalism on every call Required Skills & Qualifications + Minimum 1 year of recent customer service experience (call center preferred; front desk / admin acceptable) + Proficient with Windows PC and basic software navigation + Typing speed : 35 WPM or higher + Strong verbal and written communication skills Testing Requirements + Basic Computer Literacy (70% passing) + One-minute typing test (35 WPM passing) Job Type & Location This is a Contract to Hire position based out of Daytona Beach, FL. Pay and Benefits The pay range for this position is $17.00 - $18.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Daytona Beach, FL. Application Deadline This position is anticipated to close on Nov 21, 2025.