Service Operations Manager

Service Operations Manager For KONE New York City Territory

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and manage your own local service operations as our Service Operations Manager for KONE New York City territory?

In your professional experience has implementing and monitoring safety guidelines been your top priority for you and your team? Do you take pride in providing learning opportunities for your team? Are you successful in effectively managing a schedule and your team's overall performance? Are you able to collaborate with all levels of the organization to achieve business goals? Do you have an appetite for learning and leveraging new technologies? Are you responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets? Do you coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors? Are you responsible for the selection of personnel, training and continuous qualification of the employees? Do you deal with complaints as well as supervision of customer satisfaction? Do you create business plans including budget planning and budget control for the individual Service?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Service Operations Manager, you will successfully drive the service business operations for your territory which consists of a multi-million dollar book of business plus a reporting structure of several supervisors and numerous field employees while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You will bring 5+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates degree in a related field or additional years of experience.

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation :

We value your authentic self

Diversity, equity and inclusion is embedded in our strategy and values

Collaborative, creative and supportive work environment

Passionate about safety, quality and innovation

We care about the communities where we live and work

Some of our many benefits include :

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Matching 401K

Pension plan

Comprehensive health and wellness plans for the entire family

Paid holidays and paid time off

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

The hiring range for this role is $167,000.00 229,600.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.