Dispatcher - Transport

Dispatcher

Full Time, Night Shift, Various days including weekends and holidays from 6 : 45pm-7 : 15am

Required Education : High school diploma or general education degree (GED)

Required Work Experience : Related Field - 2 years of experience

Required Certifications : Transport - EMT - Basic must be obtained within 2 years of date of hire or eligibility - Arkansas Children's Hospital, Transport - EMT - Basic - National - Arkansas Children's Hospital

Description

1. Maintains overall situational awareness during transports communicating information between all parties.

2. Acts as a liaison between the medical, aviation, and ground components to ensure safe decision making during transport.

3. Accurately completes all documentation and ensures its accuracy throughout the transport.

4. Promptly and professionally answers all telephone and radio traffic.

5. Accurately relays information from a referring physician / staff member to AC staff. Regularly updates the referring facility of the estimated time of arrival (ETA) and potential delays.

6. Communicates with the referring facility to provide arrival times, coordination of ground transportation as needed, and to request all admissions information.

7. Performs administrative duties such as maintaining petty cash records, update department team schedules and maintains daily schedules for transport team, ICU physicians and on call staff.

8. Maintains a working knowledge of aviation as it relates to medical transport including airports, weather, and navigational concepts, road conditions, possible traffic delays, and approaching severe weather.

9. Monitors airspace in and around AC to provide a safe environment and coordinates all departures and arrivals including visiting aircraft. Relays aircraft status to all inbound / outbound aircraft to ensure situational awareness.

10. Relays information concerning NOTAMS and PIREPS which are received into the Communication Center.

11. Coordinates the use of fixed wing aircraft by Angel One team members. Coordinates all ground ambulance transportation needed between the airport and the referring facility.

12. Performs other duties as assigned.

Arkansas Children's is the only hospital system in the state dedicated to caring for children. Arkansas Children's is driven by four core valuessafety, teamwork, compassion and excellencewhich inform every action. Arkansas Children's Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery, and Urology. For more than a century, Arkansas Children's has met the unique needs of children. But we're more than just a hospital treating sick kidsour services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children's Little Rock campus includes a 336-bed hospital with the state's only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children's Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. "Arkansas Children's is a place of hope and comfort for children and parents. When you are at children's, you are part of an elite team united with a common goal of saving children and making their lives better." Michael Business Operations Manager "Arkansas Children's Hospital is a prestigious institution that cares for children." Linda Information Systems Analyst "We are an organization of care, love, and hope while we champion children." Angela Parking and Fleet Coordinator "Care, love, and hope for children!" Kathy Administrative Assistant "When I think of my time here at Arkansas Children's Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!" Nick Supply Assistant