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General Manager (Bojangles)

General Manager (Bojangles)

Las Vegas PetroleumPueblo, CO, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Primary Responsibilities :

  • Leadership & Staff Management :
  • Manage, train, and develop all staff, including shift leaders, crew members, and other team members.
  • Ensure that employees maintain a high level of motivation and adhere to company standards.
  • Conduct performance reviews, provide feedback, and implement corrective actions when necessary.
  • Foster a positive, energetic work environment that aligns with Bojangles' culture.
  • Customer Service :
  • Oversee customer service practices to ensure high levels of satisfaction.
  • Resolve customer complaints and issues promptly and professionally.
  • Ensure that all food quality and service standards meet or exceed company expectations.
  • Operations Management :
  • Oversee day-to-day operations of the restaurant, including food preparation, inventory control, and ordering.
  • Maintain cleanliness and organization of the restaurant, ensuring compliance with health and safety regulations.
  • Manage restaurant budget, monitor labor costs, and control food and beverage costs to ensure profitability.
  • Ensure compliance with Bojangles' policies and procedures.
  • Financial Management :
  • Handle budgeting and financial reporting, ensuring the restaurant operates within the allocated budget.
  • Monitor daily sales and adjust strategies as necessary to meet sales goals.
  • Implement cost-control measures to maintain profitability.
  • Marketing & Community Engagement :
  • Promote and implement marketing initiatives within the local community.
  • Build relationships with customers, local organizations, and businesses to drive traffic and brand loyalty.
  • Ensure the restaurant is actively involved in local promotions and community events.
  • Training & Development :
  • Lead new hire training programs, ensuring all team members are well-equipped for their roles.
  • Stay updated on new company initiatives, training materials, and industry trends to share with the team.
  • Support career development for staff with opportunities for growth and advancement.
  • Compliance & Safety :
  • Ensure the restaurant adheres to all local, state, and federal laws regarding food safety and employment regulations.
  • Regularly perform safety checks and audits to maintain a safe work environment.

Skills & Qualifications :

  • Proven experience in a management role, preferably in the quick-service restaurant (QSR) or fast-casual industry.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage a diverse team and foster a positive work environment.
  • Knowledge of restaurant financials, including cost control, budgeting, and P&L management.
  • A passion for delivering exceptional customer service and promoting the Bojangles brand.
  • Ability to work flexible hours, including nights and weekends.
  • High school diploma or equivalent (Bachelor's degree or additional certification in business management a plus).
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