Customer Experience Specialist

Incredible Customer Experience Specialist - Part Time

Location : 3210 East Main Street, Merrill, WI, 54476, United States

Employee Type : PT Regular Non-Exempt

Contact Information

Name : Brittney Bierman

Email : bbierman@incrediblebank.com

Incredible Customer Experience

ICE stands for Incredible Customer Experience (thats right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking.

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member! This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!

Duties and responsibilities may include :

• Proactively greeting customers at the door, establishing a foundation for a positive interaction.
• Acting as a customer ambassador for the bank and providing a high-quality customer experience worthy of our brand.
• Building and maintaining relationships across various products while demonstrating advanced knowledge of consumer and business / central housed accounts.
• Utilizing banking software and systems to assist customers with their banking needs in branch.
• Verifying all check and deposit amounts are accurate.
• Maintaining cash levels within your drawer with minimal errors or variances in accordance with company policy.
• Completing debit card maintenance and reorders as it pertains to lost cards and fraud.
• Utilizing organizations customer relationship management software to enter and log all sales activities.
• Understanding and effectively demonstrating the use of mobile app technology to assist customers with their digital banking needs.
• Obtaining private customer information and signatures for the purpose of opening consumer accounts.
• Opening and conducting maintenance on business accounts with minimal account exceptions.
• Advising on and accepting consumer loan applications.
• Actively building relationships and promoting banking products with customers.

This is a regular part-time, hourly non-exempt position, averaging approximately 16 hours / week. Schedule may vary between the hours of 8 : 00 am to 5 : 30 pm CST Monday through Friday and 9 am to 12 pm CST on Saturdays. This position will work on-site at our IncredibleBank branch location in Merril, WI.

About You

You do what is right over what is easy. You dont settle for good enough. Youre driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. Those attributes are just a few things our incredible employees have in common. And, if you are looking for an opportunity to join an innovative team, wed be so excited to learn a little more about you and your interest in joining the team!

Our recommended and preferred qualifications are :

About Our Benefits and Compensation

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that were willing to discuss up front. And we are constantly evaluating and improving our benefits. In fact, employees are eligible for our 401(k) retirement plan after one month of service PLUS 12 observed Bank Holidays.

About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And thats what makes us Americas first national online community bank. Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, its less about size than it is about culture. Thats why were especially proud to have been certified as a Great Place to Work.

Application Instructions

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