Patient Resource Specialist

Job Description

Job Description

Make a difference while working from home as a Patient Resource Specialist

As a Patient Resource Specialist, you’ll provide services for our client, an innovative biotechnology and pharmaceutical company that is dedicated to reducing the barriers that prevent people from accessing and affording the medications they need. You’ll build relationships with patients and provide compassionate care via outbound and inbound calls.

In this role, you’ll be assigned a dedicated list of patients and you’ll be responsible for reaching out to your patients at periodic intervals following a set schedule that works for each patient. You’ll build ongoing, professional relationships with each of your patients, serving as a friendly, trusted advisor.

This is a great opportunity for people who bring a strong sense of empathy, accountability, an entrepreneurial mindset, and a desire to help other people while working from home.

Please Note : This is a 1099 Independent Contractor opportunity.

What You’ll Be Doing

• Answering inbound calls as needed
• Strictly adhering to your patient call schedule, placing scheduled outbound calls to patients within the promised time frame
• Building rapport and ongoing friendly, yet professional relationships with the patients you’re assigned to
• Consistently demonstrating to each and every patient that you genuinely care about them and have the knowledge, tools, and resources to help
• Navigating a variety of resources and computer systems to respond to patient questions and provide them with the appropriate guidance, resources, and product information
• Preparing patients for provider visits
• Helping patients prepare for open enrollment
• Offering empathy and emotional support during patient interactions
• De-escalating patient concerns and handling sensitive conversations with professionalism
• Answering inbound calls from patients and returning their phone calls in a timely manner
• Using scheduling tools to manage your daily call schedule and schedule follow-up calls
• Maintaining detailed, accurate documentation and adhering to strict compliance requirements

About You

You’ll do great in this role if you have a genuine passion for helping people, a positive attitude, an outgoing personality, and a strong sense of dependability and accountability. It’s also essential to have :

Your Home Office Environment

To be a Patient Resource Specialist, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum :

Where NexRep Contracts

NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states : AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.

Hours of Operation

As an independent contractor, you’ll have the flexibility to manage your own schedule within the client’s hours of operation , which are Monday through Friday from 8 : 00 AM to 8 : 00 PM ET. Within those hours of operation, you’ll determine your own schedule, provided you meet each of the following third-party client requirements :

If you’re not confident you can consistently meet each of those client-specific requirements, you’re free to pursue a different opportunity within the NexRep Marketplace.

Pay & Perks

Patient Resource Specialists invoice at a rate of $15 per hour , with the opportunity to earn additional incentives each month for reaching client-determined goals.

Plus, your remote, independent contractor status allows you to work in the comfort of your own home.

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive :

You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as banking services, legal support, technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.

Company Description

Through quality, performance and service, NexRep is mounting a revolution in the contact center industry by leveraging an exceptional U.S.-based at-home agent pool. NexRep is proud to provide modern job opportunities in the face of a changing economy – transforming the contact-center industry with the highest class of services.

We are an outsource contact center providing opportunities in the gig economy for independent contractors to be a resource for your business. We provide customer service, inbound and outbound sales catered to your particular business model.