Field Service Tech Lead

Description

Make your application after reading the following skill and qualification requirements for this position.

At Forte Opening Solutions, we don't just manufacture doors; we create pathways to possibilities. We empower our employees to shape the future of our industry. Join a team where craftsmanship meets cutting-edge technology, and where your ideas can open new doors. Together, we build not just products, but a culture of excellence and collaboration.

The Field Service Tech Lead is responsible for managing a team of Field Service Technicians in the installation and repair of Forte Opening Solutions’ wood doors and accessories. This individual will collaborate with the Warranty Specialist-Field Repair Lead, Customer Service, and the Quality Teams to research root cause and coordinate site visits to resolve Warranty issues. To be successful, you must enjoy engaging with customers, solving problems, be a strong collaborator, and be willing to share and document knowledge from your experiences in the field.

Responsibilities

• Generate knowledge base of common problems found in the field and the documentation required to repair / replace components to solve those problems.
• Create training materials for building a strong team of field service technicians.
• Travel to customer sites to provide onsite support, troubleshooting, repair, and installation of doors and door hardware.
• Interface with the Forte Opening Solutions Quality Engineering team to provide feedback on field failure analysis and common issues to help improve manufacturing processes and product design.
• Retouching and color matching stained and painted doors to blend with existing finish.
• Installation of door hardware in both non-rated and fire rated doors.
• Disassembly and reinstallation of access control systems and other electro-mechanical products as part of repairing or rehanging doors.
• Ability to operate power and hand tools both safely and skillfully.
• Represent Forte Opening Solutions professionally to satisfy customer needs and encourage return business.

Background / Experience

Qualifications

Qualifications :

Physical Demands

Company will provide tools, work vehicle, and PPE equipment for all site visits.