Operations Analyst - ANZ

Operations Analyst - ANZ

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities :

• Conduct comprehensive review and provide support in finalizing all policies and procedures for operational go-live.
• Manage vendor-related dispute tickets including : RFI - Transaction Trace, RFI - Creditor Trace.
• Investigation Requests for various scam types such as Money Mule, Investment Scam, Romance Scam, Advance Fee Fraud, Jobs & Employment Scam, Social Engineering, Relationship Scam, Threat / Extortion, Recovery Scam, Relo Scam, On-forwarded Scam, and other Scam / Fraud cases.
• Handle ticket management.
• Process refunds efficiently and accurately.
• Resolve bank verification issues.
• Monitor daily transactions and sweep activities, including rejected, pending, and review statuses.
• Participate actively in daily operations meetings.
• Conduct investigations for operational issues and escalations.
• Provide education and guidance to Customer Support teams for troubleshooting and business-as-usual (BAU) activities.

Requirements :

Shape the future with the world's leading blockchain ecosystem

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle unique, fast-paced projects with autonomy in an innovative environment

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

Competitive salary and company benefits

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.