Community Relations Manager

Community Relations Manager

The Community Relations Manager is responsible for delivering an exceptional resident experience throughout their journey at Essex. This role manages a team of community relations representatives who serve as the primary point of contact for residents. The position focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism.

What You Will Do :

• Oversee and support a team responsible for managing resident communications and inquiries through the CRM system.
• Ensure the team facilitates seamless move-in and move-out experiences, including processing paperwork, conducting identification checks, and addressing resident questions both in-person and virtually.
• Promote a high standard of customer service by coaching the team to address resident concerns promptly and professionally, stepping in to resolve issues when escalation is necessary.
• Oversee the team's handling of portfolio tasks and calls through Funnel, ensuring timely responses and compliance with company standards and metrics, while providing support as needed.
• Maintain a deep understanding of the assigned community portfolio and provide guidance to the team on property-specific features and operations.
• Collaborate with the Community Management Team to enhance operations and achieve customer satisfaction goals.
• Ensure the proper handling of confidential resident and property information by the team, maintaining professionalism and discretion.
• Oversee team participation in occasional resident events, ensuring successful coordination and execution.
• Manage and delegate occasional notice posting across the property portfolio.
• Assign and oversee special projects to support community operations and resident satisfaction.
• Delegate workload effectively among community relations representatives to maintain productivity and service quality.
• Monitors office expenses, ensuring that expenses are within budget and cost effective.
• Manage personnel throughout their employment lifecycle that includes career planning and development, accountability and performance management, and recognition.
• Oversee and execute additional duties and special projects as assigned to support community operations and enhance resident satisfaction.
• Ensure team compliance with company policies, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards.

What You Will Need :

What The Job Requires :

What You Will Bring To The Table :

#LI-Onsite

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work / life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%. Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The pay range for this position is $88,000.00 - $125,000.00 per year. New hires generally start between $88,000.00 - $106,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs. This role is also eligible to participate in Essex's discretionary Annual Bonus program that is commensurate with the level of the position.