Pharmacy Care Coordinator

"A Day in the Life" video

Opportunities with Genoa Healthcare.   A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine : we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start  Caring. Connecting. Growing together.

The  Patient Care Coordinator  position at Genoa is an essential role that impacts on the lives of an underserved population that needs a voice. This position is a liaison between a partner clinic and a Genoa mental health specialty pharmacy. Primary responsibilities include building strong relationships with the clinic partners and communicating with consumers to assist them with their medication plan, insurance and the full services of the Genoa pharmacy. A key function will be promoting Genoa services to obtain new consumers and increasing the number of consumers Genoa serves.

Hours :   Monday - Friday 8 : 30am - 5pm (Lunch 12 : 30pm - 1pm)

Location :   6677 West Thunderbird Rd, Building I, Suite 164, Glendale, AZ 85306

Primary Responsibilities :

• Communicates with all consumers of the mental health center regarding the medication services Genoa provides
• Recruits and enrolls consumers utilizing enrollment forms and copying the consumer's insurance card
• Coordinates prescriptions deliveries with the pharmacy
• Ensures all consumer insurance information is up to date in the Pharmacy system and is properly charged for the medications dispensed
• Assists consumers in contacting the pharmacist regarding all their medication questions and ensure a prompt response to their questions
• Assists clinic staff and pharmacy with prior authorizations and Patient Assistance programs as needed
• Monitors compliance by contacting the consumer at least monthly to ensure compliance and determine refill needs as applicable
• Prescription refill management by utilizing the no refill report and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer
• Medication delivery when needed and appropriate. {Only applicable in states that are allowed
• Checks for expiration dates (both on consumer's medications as well as house account products / standing order meds)
• Ensures that medications are stored properly (refrigerated drugs are kept in the refrigerator, pen-tips are not stored on insulin pens, etc.)
• Checks for discrepancies (dose changes, discontinued medications, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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