Full-Time Guest Services Representative - Courtyard by Marriott

Full-Time Guest Services Representative - Courtyard by Marriott

At High Hotels, hospitality isn't just what we do, it's who we are.

For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey.

It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiencesfor employees and guests alikearen't just expected, they're the standard.

Are you ready To Spread Joy Through Hospitality?

If you're looking for a career that offers growth opportunities and values its coworkers, then join our team at the Courtyard by Marriott in Lancaster, PA as a Full-Time Guest Service Representative!

As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

We are seeking a Full-Time team member with flexible availability to work varying shifts between 7 : 00 AM 3 : 00 PM and 3 : 00 PM 11 : 00 PM. Evenings, Weekends, and Holidays Required. Weekends include a $2 / hr. shift premium! Starting Rate : $15.41 / hr. Potential for increase is based on experience.

Areas of responsibility for our Guest Services Representatives include :

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answering front desk phone.
• Cash handling.

Our next team-member will ideally possess the following educational and work qualifications :

Working for The High Companies :

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

High Hotels offers a comprehensive total compensation package including medical benefits, 401(k), vacation time and employee discounts (varies depending on employment status)