Manager, Specialty Pharmacy Process Improvement

Specialty Process Improvement Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Specialty Process Improvement Manager will lead and support process and performance improvement projects within the Specialty Pharmacy. The manager will conduct business process reviews of pharmacy operations to improve efficiency, quality, customer experience, and financial performance. In addition, the team will focus on driving improvement in colleague performance across important metrics such as call quality and net promoter score.

Responsibilities

• Execute strategic process improvement projects using lean six sigma tools and methodologies
• Identify process improvement opportunities in collaboration with business partners targeting an improved customer experience, operational efficiencies, cost avoidance, and revenue and EBIT growth
• Provide support to Business Leaders in Pharmacy Operations, Technology Team to support problem identification, solution definition and refinement, measurement, and tracking of outcomes
• Partner closely with various Operations functional / department leaders and teams in readying Operations for solutions process delivery and adoption
• Responsible for interfacing and communicating at varying levels of the organization, including direct communication with cross-functional areas across the company, colleagues, functional area leaders, and project teams
• Drive outcomes, analyze results, establish baseline metrics, and track value generated through the improvement of KPIs
• Develop and present effective presentations to a diverse population of individuals across Specialty with varying responsibilities, educational backgrounds, and interests to facilitate and drive improvement

Required Qualifications

Preferred Qualifications

Education

Bachelor's Degree or equivalent experience required

Anticipated Weekly Hours

40

Time Type

Full Time

Pay Range

The typical pay range for this role is : $54,300.00 - $159,120.00

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 10 / 31 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.