IT Support specialist II

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Purpose :

The IT Support specialist II is responsible for day-to-day support of corporate end user computing and Shack systems including Point of Sale (POS), restaurant system support, digital ordering, and kitchen management / display. This support specialist is highly knowledgeable of restaurant operations and how technology can enable / support both the customer and team member experience. This individual is tasked with handling more complex issues and incidents for both restaurants and corporate end users and they are enabled with higher level access.

Essential Job Duties and Responsibilities :

• Provides advanced hardware and software support for all technology used in our Shacks including POS, Kitchen, Servers, Digital, Desktop, Networking, etc. Ensures problems and incidents are worked to resolution while providing excellent communication to restaurant operators and management.

50%

10%

5%

10%

20%

5%

MINIMUM QUALIFICATIONS

Education :

High School Diploma / Equivalent

Degree Field (s) : Work Experience :

6-8 years

Supervisory Experience :

Not Applicable

Related Experience :

PREFERRED QUALIFICATIONS

Education :

Associate's Degree

Degree Field (s) : Work Experience :

Work Experience :

8-10 years

Supervisory Experience :

Not Applicable

Related Experience

Benefits at Shake Shack :

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively :

Pay Range - $85,290.00 - $111,990.00

Click the " Apply " button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built...and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.