Regional Field Service Manager

Senior Talent Acquisition Leader | Strategic Partnership Developer| Building High Impact Teams

About the Company

SunStrong Management, a first of its kind independent asset management and servicing company for the renewable energy industry, and one of the largest residential solar asset managers in the U.S is seeking a California Master Licensed - Regional Field Service Manager.

About the Role

The Regional Field Service Manager manages a team of field service managers, field service supervisors, and foremen to execute an operational plan to complete all residential system warranty repairs and service requests within service levels and cost.

Responsibilities

• Create and execute strategies to achieve service level targets for system repairs by coordinating materials, inventory, fleet vehicles, technicians, and maintenance requirements.
• Serves as the Responsible Managing Employee in designated region / state.
• Leads coordination of field activities to service the systems, either by internal resources or partner technicians.
• Recommend and champion product and service trainings to improve regional performance.
• Accountable for work order KPIs; response time, resource allotment, duration, and first visit resolution.
• Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.
• Manages inventory for designated region with focus on maintaining sufficient inventory to balance reduce costs and reduce truck rolls.
• Responsible for development and management of service order completion strategy to reduce costs, reduce service visits, reduce time to closure, and increase customer satisfaction.
• Improves customer satisfaction with field service as measured by customer surveys.

Minimum Qualifications

Preferred Skills

Additional Knowledge, Skills and Abilities

Working Conditions

Physical Requirements

Pay range

$128,000-$160,000 annually

SunStrong Management offers a generous employee reward package that includes :

Equal Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer / pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

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