Associate Product Manager, Technology Products

Associate Product Manager, Technology Products

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This role focuses on embracing a future powered by AI while empowering contact center team members to seamlessly elevate the customer experience. You'll define key strategies that enable innovative contact center solutions and ensure that all Contact Center product teams are effective and accountable to delivering on an integrated agent experience modernization program. Leveraging data, insights, and influence at all levels of the organization. You will collaborate with teams across American Airlines to drive and execute meaningful impact to the overall customer experience.

If you excel at both the strategic and tactical delivery and enjoy challenging the status quo as well as collaborating and influencing across the enterprise then this job is for you!

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Conduct product discovery, market research, competitive analysis, and trend forecasting to inform product direction.

Synthesize broad company objectives into concrete problems to solve with measurable success metrics.

Create and maintain an initiative source of truth document, including overview, stakeholder mapping, workstreams, and milestones.

Communicate updates effectively through verbal, written, and visual storytelling (e.g., slide decks, process maps, and documentation).

Facilitate collaboration between product and non-product teams, ensuring alignment across stakeholders.

Partner with Technology Procurement to conduct RFIs and RFPs.

Identify and recommend investment areas based on research and business goals.

Track and measure the impact of strategic initiatives to support product management teams.

Proactively identify opportunities for improvement, bringing clarity and structure to ambiguous challenges.

Influence strategic direction of the product(s) or cross-product journey.

Care for the customer or team member experience, considering upstream and downstream impacts.

Regularly collect, analyze, and synthesize customer feedback from multiple channels.

Minimum Qualifications- Education & Prior Job Experience :

Bachelor's degree in related field

3 years of applicable product management experience (i.e. Product Owner)

5 years of equivalent work experience

Preferred Qualifications- Education & Prior Job Experience :

Master's degree in a related field with 2+ years of work experience

Experience determining Product Market fit and defining a Go-to-Market strategy

Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications :

Relevant certifications in Product Management / Product Delivery field

Has strong knowledge / expertise of product domain including the business model, constraints, regulations, user experiences, etc.

Recommended Scrum certification

Feel free to take advantage of all that American Airlines has to offer :

Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs : We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.