ORGANIZATIONAL OVERVIEW
We are community builders co-creating enduring change toward a just society where every person has personal, social, and economic power. Our united system of programs, neighborhood centers, social enterprises, and partnerships connects individuals and their families across the region.
The Movement for Black Lives has created an opening to radically rethink how our communities pursue public health, order, safety, and equity. LEAD Minneapolis, a harm reduction diversion initiative, is an approach to creating and sustaining safe communities. The LEAD program supports people who otherwise would be subject to arrest for low-level, nonviolent law violations that stem from unmet behavioral health needs. LEAD fosters partnerships between community members, law enforcement, health and service agencies, business owners, and civil rights advocates to address the over-reliance on arrest and the legal system by diverting individuals into long-term, community-based case management.
POSITION OVERVIEW
The primary objective of this position is to provide engagement and intensive case management services to individuals suspected of law violations due to underlying substance use, mental health needs, homelessness and / or extreme poverty. This person reports to the LEAD Case Management Supervisor and is responsible for providing direct services to a caseload of approximately 25 individuals. The LEAD Case Manager will ensure provision of outreach, long-term engagement, and supportive services for participants through intensive case management activities through collaboration with LEAD partners, service providers, housing providers, and other community organizations. The ideal candidate will be an expert relationship builder, skilled in harm reduction and trauma-informed care principles, enjoy working on a team, and possess the ability to navigate complex systems of care, resources, and government systems to effectively support program participants.
Primary Responsibilities (Essential Functions)
Strategy and Thought Leadership
- Programming expert in providing outreach and intensive case management services to individuals with criminal legal system involvement due to underlying substance use, mental health needs, homelessness and / or extreme poverty
- Make recommendations for program improvements
- Stay current with and connected to available community resources
- Stay current on harm reduction and trauma-informed best practices
Operations and Outcomes
Provide Outreach and Intensive Case Management services for assigned clientsEngage participants on the street and at social service provider facilities to establish a working relationship and offer servicesAssess participants for the severity of chemical dependency and housing status and determine needs for other services, e.g., medical, mental healthAssist participants in gaining access to a variety of funding programs (e.g., SSI, ABD, GA, VA)Assist participants in finding housing and maintaining occupancyProvide reports for other community stakeholders such as probation officers and social workers as requested and outlined in current contracts held by the agencyPeople and Community Development
Build and maintain program participant relationshipsDevelop partnerships with any program or agency that offers services not offered at Pillsbury United CommunitiesDevelop partnerships with services providers and human services agenciesDevelop and maintain collaborative relationships with LEAD partners, including Minneapolis Police Department, Hennepin County Sheriff, Hennepin County and City of Minneapolis Prosecutor's officeProvide advocacy and support for participants within the criminal justice system including court appearances and written communicationAdvocate for the participant with a wide variety of other service providersEnter client data into Salesforce or other assigned portal within 48 hours of serviceComplete data tracking through the use of The Bridge to Self Sufficiency Tool and update results at required intervals.Financial Management
Use resources and supplies responsiblyRecord time and expenses accuratelyKeep proof of receipt when distributing incentives to clients in the programRequired Skills / Experience
Bachelor's degree in a relevant field, or demonstrably equivalent knowledge gained through alternative courses of study and life experienceTwo years of experience minimum working communities of color and other marginalized communitiesExperience serving populations impacted by extreme poverty, behavioral health conditions, and mental illness from a harm reduction model of careExperience supporting and advocating for participants within the criminal justice system including court appearances and written communicationAbility to work in trauma-informed ways with individuals struggling with mental health, homelessness, chemical dependency, and other risk factorsAble to build positive, nonjudgmental relationships with communityOpen to working in low-income neighborhoods with diverse communityUnderstanding of appropriate personal boundaries and professional ethicsAbility to work a flexible schedule that may include evenings and weekendsSelf-motivating with excellent time management and accountability skillsDesired Attributes
Passion for what's possibleClear sense of personal purposeCommitment to social justiceCreative problem-solverSkilled communicator and motivator