IT Field Technician Engineer Lead

Discover a career at Depot Connect International (DCI), a global leader in the Tank / ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 190 locations worldwide, our Team of over 3,500 employees excels in offering a multitude of mission-critical services.

The IT Field Technician Engineer Lead is a leadership position responsible for overseeing the day-to-day operations of the IT Field Services in partnership with the Help Desk teams. This role involves managing a team of technicians who provide remote and on-site tier 1 and 2 technical support, hardware and software maintenance, and network installation services. The manager's primary goal is to ensure the team delivers high-quality, efficient, and safe support services that meet the organization's technical and operational needs. The IT Field Services Manager is also responsible for managing relationships with external vendors who provide services, equipment, or support to the team. Frequent travel to DCI U.S. sites will be expected.

Core Responsibilities :

• Technical Support and Troubleshooting : Provide onsite and remote support for desktops, laptops, mobile devices, printers, and network connectivity issues. Diagnose and resolve software, hardware, and peripheral malfunctions efficiently. Support end-user applications. Manage and update service tickets in accordance with SLA requirements.
• Infrastructure Maintenance : Provide onsite and remote support for desktops, laptops, mobile devices, printers, and network connectivity issues. Diagnose and resolve software, hardware, and peripheral malfunctions efficiently. Support end-user applications. Manage and update service tickets in accordance with SLA requirements.
• Asset Management : Perform lifecycle management for end-user devices. Manage inventory and assets to ensure systems, applications, and equipment are properly maintained to deliver quality and timely services.
• Project and Task Coordination : Coordinate with other IT departments, project managers, and stakeholders to plan and execute network installations, hardware deployments, and other on-site projects. Ensure the necessary tools, equipment, and resources are available to complete tasks safely and effectively, especially when working at DCI service sites or at heights.
• Technical Expertise : Serve as a point of escalation for complex or persistent technical issues. Provide expert guidance and hands-on support when needed. Stay current with industry trends and new technologies to anticipate future needs and recommend improvements.
• Leadership / Management : The role involves managing a global team of four IT Field Services professionals. A key responsibility will be to partner with this team to devise and implement a strategic roadmap focused on the overall standardization of IT services and infrastructure across all company sites. This initiative aims to streamline operations, enhance efficiency, and ensure consistent service delivery globally.
• Safety and Compliance : Enforce all safety protocols and ensure proper training and certification to operate lifts and other specialized equipment.
• Asset Management : To perform lifecycle management for end-user devices, and manage inventory and assets to ensure systems, applications, and equipment are properly maintained to deliver quality and timely services.

Education and Experience :

Physical Requirements :

DCI Benefits :

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