Customer Care Specialist

Job Title

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable the brand's artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.

Job Description

Responsibilities

• Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution.
• Provide timely and accurate information to customers regarding order status and product knowledge requests; also providing timely feedback to the company regarding any issues or customer concerns.
• Process customer orders and changes according to company procedures.
• Build rapport with customers and interact with them in a warm, friendly and professional manner.
• Ensure customers understand product information, and provide additional information to customers as needed; listen attentively to customer needs and concerns.
• Suggest new ways to solve customer problems and improve the customer experience.
• Prioritize call responses and timeliness of follow-up based on urgency of call, and escalate unresolved issues in a timely manner.
• Answer inquiries by researching, locating, and clarifying desired information;
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, fulfilling requests.
• Promote additional products and services by recognizing opportunities to explain new features.
• Maintain call center database by accurately entering new information.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the organization.

Qualifications

Diversity, Equity & Inclusion at David Yurman

As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees' backgrounds and perspectives. We will always advocate for equity and inclusion for all. David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).