Field Service Engineer - Atmosphere

Summary

The Atmosphere product line is manufactured in Germany and this position will provide field service support of these products within primarily the United States. This position plans and coordinates assignments as directed by the Atmosphere Sales Manager. This includes installation and startup of new equipment, upgrading existing equipment, troubleshooting technical problems, performing scheduled maintenance and calibration services. Must be able to establish good working relationships with customers through positive results and to promote other service and part offerings on existing equipment including our ability to work on alternate brand equipment eliminating future operational or service difficulties. May travel to Germany for periodic training on the Atmosphere product line.

Essential Duties and Responsibilities

• Installs and starts up new equipment or modifies existing equipment at customer’s facility to ensure proper operational functionality after an adequate training period.
• Provides on-site technical assistance to properly troubleshoot, perform functional tests, modernizations / retrofits and repairs of equipment.
• Maintains detailed records of customer site visits and service reports of work performed on equipment.
• Provides instruction and training to operators at customer sites.
• Books travel and submits expense reports in a timely manner.
• Works safely and completes all safety training as required by the customer and / or Ipsen.

Requirements

Knowledge, Skills and Abilities

Education and Experience

Physical / Visual / Mental / Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.