Senior Manager, Customer Success

Senior Manager, Customer Success

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That's where you come in

We're looking for a Senior Manager, Customer Success to lead a team that ensures our most strategic accounts not only adopt Snapdocs, but realize real business impact. This is a high-visibility role where you'll combine strategy, execution, and relationship-building to drive both customer and company growth.

What You'll Do

• Lead, mentor, and manage a team of Customer Success Managers, setting clear expectations and ensuring they consistently deliver results.
• Own end-to-end customer engagement across key accounts, including account strategy, executive alignment, and measurable value delivery.
• Develop strategic account plans that align Snapdocs solutions with customer goals and long-term priorities.
• Build deep, multi-threaded relationships across customer organizations, from executive leadership to operational teams.
• Identify opportunities for adoption and expansion, driving upsell conversations and coordinating with internal teams to execute.
• Act as the voice of the customer inside Snapdocs, influencing product and cross-functional priorities.
• Travel to customer sites (48x per quarter) to strengthen partnerships and deliver impact in person.

What We're Looking For

Why Snapdocs?

Snapdocs is a place for people who want to do the best work of their careers. Here you'll :

If you're excited about leading a team that shapes customer success and accelerates our growth, we'd love to hear from you.

At Snapdocs, we believe our differences make us stronger. We're building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideasand the best in each other.

To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes :

Please note : Part-time employees are not eligible for benefits at this time

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy.