Job Description
Role Summary
This is an onsite position based at our location in Raleigh, NC OR Gastonia, NC OR Portage, MI.
Main Tasks
The Key Account Manager (KAM) - Industrial Mobility is responsible for maintaining the relationship and business development of the assigned customer (including responsibility for Profit & Loss) and steering the business
The Key Account Manager is the representative of the customer voice within MANN+HUMMEL
Act as the main interface to the customer, especially for all commercial issues and needs to maintain the relationship to the customer
Preparation of sales opportunities : establish customer intimacy, identify leads and opportunities based on commercial and technical aspects
Support and execute the dedicated customer strategy
Work with the customer on standard products as well as customized solutions
Initiate and lead the business acquisition process
Follow-up business opportunities even before receiving an RFQ or providing an initiative offer through the quotation and decision phase (won or lost order) until the product launch, if applicable and check the customer development afterwards
Customer specification : check feasibility regarding technical, commercial, legal, and timing dimensions also by involving other relevant internal functions
Submit quotations and negotiate individual pricing in alignment with standards and superiors
Negotiate customer specific contracts in alignment with superiors and legal department
Constantly check the fit between customers’ expectations and demands and MANN+HUMMEL’s offer (technical, commercial, ecological wise) including the documentation of deviations and negotiation with the customer
Analyze competitive situation in the market segment(s) the customer is active and compare the situation of MANN+HUMMEL and other market players at the customer on a regular basis
International / Global) projects : involve all relevant functions and act as the interface between customer and internal functions to drive the project forward
Conduct won or lost order analysis for selected projects including the lessons learned with the corresponding team
Work and align with the Global Key Account Manager on the strategies and necessities to have success
Manage disputes and overdue customer payments
Manage internal project teams
Other duties assigned
Your Profile
Education :
Bachelor’s Degree in Engineering, Business Administration, or a related field
Experience :
3+years of relevant business experience in the automotive industry
Suitable customer commercial experience in Program Management or Sales
Required Skills :
Customer orientation, organization and coordination skills, self-initiative and ability to work under pressure
Responsible, respectful, and can adapt to very dynamic situations
Ability and willingness to work off hours when necessary
Strong and assertive, while respectful
Conflict management, good communicator, and negotiation skills
Strategic, creative and innovative
Must be able to travel locally, domestic, and international as necessary
Ability to utilize MS Office (Excel, Word, PowerPoint), SAP, etc.
Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.