Jr. Service Desk Analyst, Technician

Junior Service Desk Analyst, Technician

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and responsibilities include :

• Assisting CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat channels.
• Conducting initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary.
• Documenting customer interactions, resolutions, and escalations accurately in ServiceNow.
• Supporting remote troubleshooting efforts using approved remote access tools.
• Verifying ticket closure with customers to ensure satisfaction and service restoration before finalizing incidents.
• Maintaining professional communication standards and providing courteous support to all users.

Qualifications :

Min Citizenship Status Required : Must be a U.S. Citizen

Physical Requirements : No Physical requirement needed for this position

Location : Atlanta, Georgia

Working at DMI :

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being :

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.