Customer Service Rep
Join our team as a Customer Service Representative at our Arden Hills, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
Responsibilities include :
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner
- Resolve customer inquiries, complaints, and issues with patience and understanding
- Process orders, returns, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update account information in our database
- Identify and escalate complex issues to appropriate team members or supervisors
- Provide personalized solutions to meet individual customer needs
- Participate in ongoing training to enhance customer service skills and product knowledge
- Pay range $12-18
Qualifications include :
Strong verbal and written communication skillsExcellent problem-solving abilities and attention to detailProficiency in using computers and customer service softwareAbility to multi-task and prioritize in a fast-paced environmentPatient and empathetic approach to customer interactionsHigh school diploma or equivalentPrevious customer service experience preferredAbility to remain calm and professional in challenging situationsTeam player with a positive attitudeFlexibility to work various shifts, including weekends and holidays as neededAll your information will be kept confidential according to EEO guidelines.