Accounts Receivable SpecialistBridge Healthcare Partners • Denver Township, MN, US
Accounts Receivable Specialist
Bridge Healthcare Partners • Denver Township, MN, US
30+ days ago
Job type
- Full-time
Job descriptionFollows organization policies and procedures Provides superior customer support to our clients and their customers by responding to questions and requests; effectively escalates issues as required Cross trained to provide department coverage Effectively trains team members Successfully navigate multiple vendors including but not limited to, payer websites and clearinghouse(s) Produces and maintains department policies, procedures, documentation, and training materials for role specific activities Upholds "best practices" in day-to-day processes and workflow standardization to drive maximum efficiencies across the team Must maintain professional and consistent communication with the team and clients to ensure that all needed items are received in a timely manner Routinely collaborate with department managers to correct problems and improve services Accurately documents collection activity performed Identifies inaccurate claim denials, under or over payments, billing errors, and discrepancies to correct to ensure resolution Informs manager of identified issues or trends Manages inbound and outbound calls for multiple clients, this may include handling different topics and being a contact between patients and clients Provides timely resolution of assigned accounts for multiple clients Successfully submits appeals to insurance companies to obtain reimbursement Successfully navigates multiple vendors including, but not limited to, payer websites and clearinghouse(s) Meets specified department performance requirements. Resolves support tickets submitted by clients and assigned to department according to metrics assigned Manages time and multi-tasks appropriately to meet expectations of management and peers Remote employee is responsible for sufficient internet connectivity and equipment necessary to complete assigned job duties in efficient manner Remote employee is responsible to keep work area quiet and organized during scheduled working hours Other responsibilities as assigned Minimum travel may be required
Job Description
Job Description
This position is ideal for someone who is :
- Autonomous / Independent - ability to work efficiently and acquire knowledge necessary for positive outcomes with little assistance
- Dependable more reliable than spontaneous
- Advocacy - thrives on being an advocate for our client(s) by bringing continuous improvement to our team for operational, clinical, and financial process improvements and drives the resolution of issues
- People-oriented enjoys interacting and collaborating with diverse positions internally and externally by bringing together all perspectives to arrive at the best solution
- Customer Service Success Driven – possesses the ability to build consultative client relationships, excels at working with internal cross-functional partners, and thriving in a dynamic, team-focused environment delivering against tight deadlines.
Primary Responsibilities include but not limited to :
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Account Receivable Specialist • Denver Township, MN, US
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