Quality Manager

Company Overview :

If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary :

Flowserve Chesapeake (Pump Division) is seeking a dynamic Quality Manager to lead its Quality Group. The successful candidate should excel in driving quality and continuous improvement initiatives, encompassing Quality KPIs, QMS enhancements, supplier quality management, and internal audits. A robust background in quality management, coupled with proven leadership in large-scale industrial manufacturing organizations, is essential. The role requires effective collaboration with associates at all organizational levels, especially those on the factory shop and office floors. The Quality Assurance Manager will develop, implement, and manage the QMS to guarantee product and process compliance with internal, customer, and regulatory standards. They will lead the Quality team, facilitate cross-functional problem-solving, and spearhead continuous improvement efforts to reduce the cost of poor quality (COPQ).

Responsibilities :

• Lead Site Quality Program and Cost of Quality.
• Report KPIs, Global Corrective Actions and support with corporate data requests.
• Maintain all Quality certifications for the business (ISO 9001 : 2015, site specific : NSF, UL, and CSA)
• Maintain compliance with Flowserve Global Procedures and industry regulations & requirements.
• Develop and maintain policies, procedures, and control plans.
• Manage internal and external audits.
• Responsible for QC incoming, in-process, and final inspection activities.
• Ensure calibration of measurement tools and equipment.
• Lead and coach Problem Solving (RCA / CA / PA) for the facility
• Implement corrective actions and verify effectiveness.
• Manage and report quality KPIs (COPQ, FPY, defects, warranty claims, scrap / rework, etc.).
• Provide management with data-driven insights for decision-making.
• Address customer complaints and coordinate resolution.
• Work with suppliers on quality standards, approvals, and corrective actions.
• Build and coach the Quality team.
• Promote a culture of quality throughout the organization.
• Lead the correct implementation of Company Quality strategy within the expected timing and level of maturity (i.e : Quality Academy).

Expectations :

Key Performance Metrics (KPIs) :

Requirements :

Preferred Experience / Skills / Needs :

Benefits Starting from Day 1 :

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-16440

Job Family Group : Quality

Job Family : QA Quality Assurance

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