General Manager

General Manager

Seeking talented, enthusiastic, guest focused leaders to help our brand grow!

The General Manager is responsible and accountable for performing specific tasks and duties, as assigned. The General Manager provides each guest with a positive customer service experience, prepares quality food products and keeps the restaurant clean, pleasant and safe for all customers as well as employees. The General Manager must follow and enforces all company policies, procedures and guidelines.

The General Manager is responsible for :

• Hiring- Maintaining a good staffing level. Using Snag a job and the morning star web site to meet staffing needs.
• Training- Following the Company training process with all new hires and Shift managers. The Star learn center must be utilized and 100% completion maintained each period with all new hires as well as all new products.
• Ordering- Accurate orders are placed on time using the ordering guide in the Mclane ordering system the order must be placed from the back office in unit in a timely manner. No duplicate truck orders. Good stock levels are maintained the unit should not consistently run out of products or have a large quantity on hand.
• Scheduling- The GM must be scheduled and work a minimum of 50 hours per week. All vacation day requests must be submitted in writing to DM 3 weeks prior to vacation. Only 1 GM per district will be permitted on vacation at a time. The first GM to request the week off will receive the approved vacation. The restaurant must be staffed and operating to standard for the vacation to be approved. Schedules must be complete and submitted to the DM on Fridays by 5 pm. Schedules must meet labor matrix standard.
• The GM is responsible for monitoring labor daily and making changes to meet business and labor needs and requirements.
• Cleaning- The GM must maintain a clean organized restaurant that meets company RA and QA standards as well as state and local health department standards.
• Cash Controls- The GM is responsible for following and enforcing all cash policy standards as well as require all managers and cashiers to follow all cash policy standards. All deposits must be verified by the GM daily, coin orders must be funded on delivery day and verified by the GM. Failure to follow or enforce cash policies by the GM will result in termination.
• Meeting and maintaining restaurant operational standards- (A passing score) with all restaurant assessments, food safety audits, balance scorecard and health department inspections are required. The general manager is responsible for the overall operations of the restaurant at all times.
• Meeting financial standards such as labor and food cost.
• Reporting accurate and honest food cost and labor numbers is required. Falsifying inventory (manipulating food cost numbers by reporting inaccurate counts, using deletes, clears, voids or frees will result in termination. Falsifying labor (manipulating employee hours by taking time worked away from an hourly employee) will result in termination.
• Morning Star values honesty and integrity.

Requirements :

Appropriate and Fair Business Practices :

Training & Development :

Strives to improve personal skills and performance level. Ensures the entire staff is trained properly using the tools provided. Potential managers are identified and trained using the shift manager training process.

Essential Functions :

Consistently provides a quality product and customer service experience that delivers total customer satisfaction. Ensures the management team and crew provides quality product and customer service as well.