Mortgage Concierge

Overview

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Respond to customer inquiries, product and service questions, and customer complaints
• Utilize scripts to handle difficult customer situations and escalate to higher levels when necessary
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Ensure customer account information is up-to-date

Qualifications

Compensation

$40,000-$55,000 per year

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