Technical Lead (IT Infrastructure Specialist)

Minimum of five (5) years of experience aligning IT systems with organizational business processes.

• At least three (3) years of that experience must have been in a lead capacity.
• Must possess a Bachelor's degree in an IT-related or Engineering Field.
• Additional qualifying experience may be substituted for the required education on a year-foryear basis.

Possess a valid Identity and Access Administrator Associate Certification from Microsoft.

Server Support : Providing first-level contact and problem resolution for all users with hardware, software, and application problems. Escalating complex issues to higher-level IT staff as necessary.

2. System Maintenance : Performing routine maintenance tasks for infrastructure systems such as backups, patch management, and performance tuning.

3. Network Monitoring : Monitoring the network to ensure its availability to all system users and performing necessary maintenance to support network availability.

4. Hardware and Software Installation : Assisting with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.

5. User Assistance and Training : Working with end-users to identify and deliver required IT service levels. Providing basic training in the use of hardware and software.

6. Troubleshooting : Diagnosing and resolving minor network, hardware, and software problems, providing end users with detailed technical advice and guidance.

7. Documentation : Maintaining an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Documenting internal procedures and ensuring records are kept up-to-date.

8. Security : Assisting in maintaining user security by managing account access, password resets, and adhering to security best practices.

9. Collaboration : Working with other IT staff, such as network engineers, system administrators, and IT support specialists to support the infrastructure and contribute to projects.

10. Vendor Coordination : Interacting with third-party support and equipment vendors as needed.

11. Technology includes : VMware, VXrails, M365 G5 Suite of tools, Splunk, Dell Compute and Storage, Certification Automation, Conditional Access, MFA, Linux, Backup Software.