Instructional Designer

Job Summary

The Instructional Designer Specialist is responsible for designing and developing engaging training content that supports TriWest employees and external stakeholders, including beneficiaries, Providers, and DHA employees. This role focuses on creating e-learning modules, instructor-led training materials, and blended learning solutions using established instructional design methodologies. The Instructional Designer Specialist collaborates with subject matter experts and training staff to ensure content accuracy and alignment with organizational goals.

Education & Experience

Required:

• Bachelor’s degree in instructional design, education, instructional technology, or related field or equivalent experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 3 years of experience in designing self-paced, instructor-led, blended learning, video, and e-Learning training programs
• Experience with learning management systems (LMS) and authoring tools such as Articulate Storyline, Captivate, Rise, or Camtasia
• Familiarity with adult learning theories and instructional design models (e.g., ADDIE, Kirkpatrick)

Preferred:

• Experience in a healthcare or customer service environment
• Knowledge of or experience with military culture is strongly preferred

Key Responsibilities

• Partners with training leadership to identify learning gaps and propose strategic solutions.
• Designs and develops instructional materials for e-learning, instructor-led, and blended learning formats.
• Applies adult learning principles and instructional design models (e.g., ADDIE) to create effective training solutions.
• Collaborates with subject matter experts to translate technical or complex information into clear, learner-friendly content.
• Utilizes authoring tools (Articulate Storyline, Captivate, Rise) and LMS platforms to build and deploy training content.
• Supports evaluation of training effectiveness through learner feedback and assessments.
• Ensures compliance with organizational standards and industry best practices evolve.
• Performs other duties as assigned.

Competencies

Communication / People Skills: Communicates clearly and persuasively with technical and non-technical stakeholders. Translates complex processes into user-friendly guidance for employees and managers. Drives alignment through well-informed recommendations and structured conversations.

Creativity / Innovation: Adapts quickly to organizational or technological changes. Applies best practices and lessons learned to improve future onboarding processes and respond to evolving access needs.

Empathy / Customer Service: Champions the end-user experience by ensuring employees are set up for success on day one. Maintains a service-oriented approach that balances operational requirements with empathy and support.

Information Management: Develops and maintains standardized onboarding workflows and documentation. Continuously evaluates and improves provisioning processes to increase efficiency, compliance, and scalability.

Organizational Skills: Effectively partners with HR, IT, Legal, Compliance, and business unit leaders to ensure alignment and accountability across the employee access lifecycle. Builds relationships to resolve bottlenecks and streamline communication.

Problem Solving / Analysis: Identifies issues and delays in onboarding processes through data analysis and stakeholder feedback. Proposes practical solutions to improve cycle time, reduce errors, and enhance the employee experience.

Technical Skills: Understands enterprise systems architecture and the requirements for provisioning user access to applications and platforms across departments. Able to work with IT, security, and system owners to navigate access protocols and ensure timely system availability.

Working Conditions

• Regular and reliable attendance is required
• Works in a standard office environment
• Extensive computer work with prolonged sitting
• Level II IT security clearance required