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Client Success Representative
Client Success RepresentativeINT INC • Lincolnshire, IL, US
No longer accepting applications
Client Success Representative

Client Success Representative

INT INC • Lincolnshire, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Who are you?

You’re a proactive, people-savvy problem-solver who thrives in fast-moving, cross-functional environments. You’re someone who doesn’t just talk about great client experiences - you create them. You are energized by the idea of being the connector – the one who knows when to loop in the right team member or pull the perfect resource to help a client exactly when they need it. You bring empathy, curiosity, and a touch of polish to every interaction, and you’re on a mission to make every client walk away thinking, “Wow, that was a great experience.”

Who are we?

We’re INT. We provide essential business services—Information Security, IT, Creative, HR, and Accounting—to help our clients grow and thrive. We’re a small business that understands small businesses, and we measure our success by the success of our clients. For more than 25 years, we’ve been the behind-the-scenes engine that powers companies forward.

We’re also proudly women-owned and deeply committed to diversity, equity, and inclusion. We believe that innovation comes from different perspectives, and we’ve built a culture where every voice matters. At INT, you’ll find a team that celebrates wins together, learns from challenges, and supports each other every step of the way.

Some of the things you’ll do :

As a Client Success Representative, you’ll be the first touchpoint for a client when they reach out with questions or concerns across areas such as IT, Operations, Information Security, and Creative. Here’s a snapshot of what you’ll be doing :

  • Serve as the first point of contact for incoming client inquiries via ticketing systems, forms, and phone; triage and route submissions appropriately.
  • Collaborate closely with internal teams to understand their roles and workflows, ensure accurate ticket assignment and follow-up, and contribute to process improvements.
  • Create and utilize Knowledge Base articles to address common issues and deflect support tickets.
  • Collaborate closely with internal teams to understand their roles and workflows, ensure accurate ticket assignment and follow-up, and contribute to process improvements.
  • Maintain clear, consistent, empathetic, and professional communication across all client interactions.
  • Help develop and uphold client service standards and best practices across departments.
  • Update client records in Customer Relationship Management system (CRM), as needed.
  • Support the Client Experience Manager and Service Desk Manager with reporting, insights, and feedback from client interactions.

What success for this role looks like :

  • You respond to client inquiries quickly and efficiently, maintaining low first response times and demonstrating urgency and care.
  • You personalize every interaction, remembering client preferences, tailoring your tone, and demonstrating genuine care.
  • You maintain a high standard of professionalism in all communications, with clear, concise, and well-formatted messages.
  • You identify opportunities for new Knowledge Base articles and effectively create and use articles to deflect common inquiries.
  • You are recognized by internal teams for your collaboration, communication, and contributions to shared goals.
  • You personalize every interaction, remembering client preferences, tailoring your tone, and demonstrating genuine care.
  • You take ownership of INT’s ticketing system by ensuring all tickets are triaged, responded to, monitored for overdue status, and resolved in a timely manner.
  • You take ownership of outcomes, follow through on commitments, and drive resolutions forward with initiative and accountability.

    • Requirements for the job :

    Required :

  • Excellent interpersonal and communication skills (written and verbal).
  • Strong critical thinking and problem-solving abilities.
  • Comfortable answering phones and engaging with a variety of stakeholders.
  • High attention to detail and an ability to handle and prioritize multiple tasks and work under deadlines.
  • Ability to learn quickly and adapt to new tools and processes.
  • Team-player with a collaborative mindset.
  • Associate’s degree.

    • Preferred :

  • Previous experience in a client-facing or support role.
  • Experience working in or with tech, sales, or customer success teams.
  • Familiarity with ticketing systems (e.g., Freshdesk).
  • Familiarity with CRMs (e.g., HubSpot).
  • Experience managing or creating Knowledge Base content.
  • Bachelor’s degree.

    • What we offer :

  • A chance to shape the future of client service within a growing and innovative company.
  • A collaborative, mission-driven team environment where your contributions are valued.
  • Opportunities for growth, cross-departmental learning, and meaningful career progression.
  • Comprehensive benefits package, including health insurance, paid time off (PTO), and wellness incentives.
  • Flexible work options : in-office (in Lincolnshire, IL), hybrid, or fully remote.
  • Ongoing professional development opportunities, including training, mentorship, and access to industry resources.

    • Ready to apply?

    Upload your resume and fill out the application. Be sure to include the phrase : “Positive energy is the fuel of success.”

    We’re excited to meet the next member of our team!

    Compensation / Benefits

    The position has an estimated salary range of $43,000.00 - $50,000.00. Other compensation for the role may include participation in short- or long-term incentive programs. This position includes standard INT benefits such as health insurance coverage; life and disability insurance; a retirement savings plan, and paid time off.

    Application Deadline

    The application deadline is October 30, 2025.

    Application Instructions

    Submit your resume via our portal : https : / / workforcenow.adp.com / mascsr / default / mdf / recruitment / recruitment.html?cid=63eb7205 -1550-4017-960d-dc99e6aaf08d& ccId=19000101_000001 &jobId=487155&source=CC2&lang=en_US.

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    Client Representative • Lincolnshire, IL, US