Shop Service Manager

Job Description

Cox Automotive Mobility Fleet Services keeps your fleet moving!

Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country.

CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24 / 7 in-house call-center, CAMFS provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

CAMFS is currently hiring a Service Shop Manager who will provide ongoing leadership, direction and support for the Service department. Identify and negotiate profitable service opportunities with suppliers and customers, both new and existing, to achieve individual and corporate objectives.

Duties

• Develop and implement operations plans to maximize margins in the Service Department.
• Responsible for achievement of annual company Service department budget.
• Responsible for achievement of weekly, monthly, and yearly Service KPI’s.
• Daily management of Service operations to ensure company policies and standard procedures are followed.
• Provide support to trailer sales, rentals, and parts by maintaining customer satisfaction.
• Manage and closely monitor Warranty issues.
• Inspect and maintain a safe work environment and clean facility.
• Manage Service department assigned vehicles.
• Review Service work schedules to maintain steady volumes.
• Promote personal and professional growth of all Service employees in all areas of their current responsibilities through training and work assignments.
• Conduct weekly staff meetings with Service personnel.
• Plan, conduct and participate in Monthly Safety Meetings.
• Establish and maintain friendly, yet professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.
• Other duties as assigned.

Qualifications