Customer App Support Specialist

Customer App Support Specialist

Beacon Hill's client in Minneapolis, MN is seeking two Customer App Support Specialists to join their Customer Service team. This role is ideal for individuals who are patient, tech-savvy, and passionate about helping customers-especially older adults-navigate app-based technology and resolve product-related issues. This is a 2-3 month contract with the potential for permanent hire, offering a hybrid schedule with one day per week onsite. Candidates must be comfortable handling confidential information and navigating sensitive customer concerns with empathy and professionalism. Must have experience working with a ticketing system in customer service!

Key Responsibilities :

• Respond to escalated customer issues, complaints, and inquiries beyond store-level teams
• Handle incoming calls related to customer feedback, invoices, and general product information
• Place outgoing calls to advance or resolve customer concerns
• Guide customers through app setup and troubleshooting, especially for device connectivity
• Manage email, mail, and web inquiries including complaints, thank-you notes, service requests, and contact updates
• Partner with internal stakeholders to resolve issues and facilitate communication
• Verify customer and product information with manufacturers (e.g., serial numbers, warranty status)
• Support closed-loop feedback activities related to customer surveys
• Contribute to process improvement initiatives and reporting
• Assist with special projects as needed

Qualifications :

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply. California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Refer to ID 1432681-4664 when applying